@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Noto+Sans+SC:wght@400;500;600;700&family=Playfair+Display:wght@600;700&display=swap');

:root{
  --ink:#30252e;--muted:#877983;--line:#eadfe5;--soft:#faf7f8;--paper:#fffdfd;
  --berry:#7b3f68;--berry-dark:#5c2d4e;--rose:#d98fac;--rose-soft:#f8eaf0;
  --lavender:#8a72b2;--sage:#6f9a86;--gold:#c79b61;--danger:#b94d64;
  --shadow:0 18px 48px rgba(80,44,68,.09);--radius:20px;
}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:"DM Sans","Noto Sans SC",sans-serif;color:var(--ink);background:var(--soft)}
button,input,textarea,select{font:inherit}button{cursor:pointer}a{color:inherit}.hidden{display:none!important}
.eyebrow{margin:0 0 8px;letter-spacing:.16em;font-size:11px;font-weight:700;color:var(--berry)}.eyebrow.light{color:#ead0df}
.muted{color:var(--muted)}
.login-view{min-height:100vh;display:grid;grid-template-columns:minmax(440px,1.1fr) minmax(420px,.9fr);background:var(--paper)}
.login-art{position:relative;overflow:hidden;padding:72px clamp(48px,8vw,128px);display:flex;flex-direction:column;justify-content:center;color:white;background:linear-gradient(145deg,#4b263f 0%,#77405f 54%,#9b667c 100%)}
.login-art:before{content:"";position:absolute;inset:0;background-image:radial-gradient(circle at 20% 10%,rgba(255,255,255,.12) 0 1px,transparent 1.5px);background-size:26px 26px;opacity:.3}
.art-orb{position:absolute;border-radius:50%;filter:blur(1px);border:1px solid rgba(255,255,255,.15)}.orb-a{width:480px;height:480px;right:-180px;top:-120px;background:rgba(238,185,207,.12)}.orb-b{width:260px;height:260px;left:-90px;bottom:4%;background:rgba(251,220,185,.09)}.orb-c{width:100px;height:100px;right:18%;bottom:18%;background:rgba(255,255,255,.08)}
.brand-lockup{position:relative;z-index:1;max-width:620px}.brand-mark{width:66px;height:66px;border-radius:22px;display:grid;place-items:center;margin-bottom:42px;background:linear-gradient(145deg,#fff6f9,#e5becf);color:var(--berry);box-shadow:0 16px 30px rgba(37,13,29,.22);transform:rotate(-7deg)}.brand-mark span{font:700 34px "Playfair Display",serif;transform:rotate(7deg)}.brand-mark.small{width:42px;height:42px;border-radius:14px;margin:0;box-shadow:none}.brand-mark.small span{font-size:24px}
.brand-lockup h1{font:700 clamp(44px,5vw,72px)/1.12 "Playfair Display","Noto Sans SC",serif;letter-spacing:-.03em;margin:12px 0 28px}.brand-lockup>p:not(.eyebrow){max-width:550px;font-size:17px;line-height:1.9;color:#f0e3ea}.login-feature-row{display:flex;gap:12px;margin-top:36px}.login-feature-row span{padding:9px 16px;border:1px solid rgba(255,255,255,.18);border-radius:99px;background:rgba(255,255,255,.08);font-size:13px}.login-art blockquote{position:absolute;z-index:1;bottom:48px;left:clamp(48px,8vw,128px);margin:0;color:#e9d4df;font-family:"Noto Sans SC"}
.login-panel{display:grid;place-items:center;padding:40px;background:linear-gradient(160deg,#fff 0%,#fcf8fa 100%)}.login-card{width:min(420px,100%);padding:46px;border:1px solid #f0e5ea;border-radius:28px;background:rgba(255,255,255,.92);box-shadow:var(--shadow)}.login-card h2{font:700 38px "Playfair Display","Noto Sans SC",serif;margin:0 0 8px}.login-card>.muted{margin:0 0 34px}.login-card label{display:block;font-weight:600;font-size:13px;margin-top:20px}.login-card input{display:block;width:100%;margin-top:9px;padding:14px 16px;border:1px solid var(--line);border-radius:13px;outline:none;background:#fff;color:var(--ink);transition:.2s}.login-card input:focus{border-color:var(--rose);box-shadow:0 0 0 4px var(--rose-soft)}.mobile-logo{display:none;align-items:center;gap:12px;margin-bottom:38px}.demo-accounts{display:flex;align-items:center;justify-content:center;gap:7px;margin-top:24px;font-size:12px;color:var(--muted)}.demo-accounts button{border:0;background:var(--rose-soft);color:var(--berry);padding:5px 9px;border-radius:8px}.privacy-note{text-align:center;color:#ad9ca6;font-size:11px;margin:22px 0 0}
.btn{border:0;border-radius:12px;padding:11px 17px;font-weight:700;transition:.2s;display:inline-flex;align-items:center;justify-content:center;gap:8px}.btn:hover{transform:translateY(-1px)}.btn.primary{background:linear-gradient(135deg,var(--berry),#9b557d);color:white;box-shadow:0 10px 22px rgba(123,63,104,.22)}.btn.secondary{background:var(--rose-soft);color:var(--berry)}.btn.ghost{background:white;color:var(--ink);border:1px solid var(--line)}.btn.danger{background:#fff0f2;color:var(--danger)}.btn.small{padding:7px 11px;border-radius:9px;font-size:12px}.btn.wide{width:100%;margin-top:26px;padding:15px}.btn:disabled{opacity:.5;cursor:not-allowed;transform:none}
.app-view{min-height:100vh;display:grid;grid-template-columns:264px 1fr}.sidebar{position:fixed;z-index:20;inset:0 auto 0 0;width:264px;padding:28px 18px 20px;background:linear-gradient(180deg,#3c2235,#542d47 58%,#422338);color:#fff;display:flex;flex-direction:column;overflow:auto}.sidebar-brand{display:flex;align-items:center;gap:13px;padding:0 10px 24px}.sidebar-brand strong{font:700 21px "Playfair Display",serif;display:block}.sidebar-brand small{font-size:9px;letter-spacing:.18em;color:#c9aebe}.profile-card{margin:4px 4px 22px;padding:14px;border-radius:16px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.09);display:flex;gap:11px;align-items:center}.avatar{width:40px;height:40px;flex:0 0 auto;border-radius:14px;display:grid;place-items:center;background:linear-gradient(145deg,#f4dbe5,#d99ab3);color:var(--berry-dark);font-weight:800}.profile-card strong{display:block;font-size:13px}.profile-card small{color:#ceb7c4;font-size:11px}.nav{display:flex;flex-direction:column;gap:4px}.nav-section{padding:18px 13px 7px;color:#ad91a2;font-size:9px;letter-spacing:.14em}.nav button{width:100%;display:flex;align-items:center;gap:12px;padding:11px 13px;border:0;border-radius:12px;color:#d9c8d1;background:transparent;text-align:left;font-size:13px}.nav button:hover{background:rgba(255,255,255,.07);color:white}.nav button.active{background:linear-gradient(100deg,rgba(234,170,197,.24),rgba(255,255,255,.09));color:#fff;box-shadow:inset 3px 0 #efb2ca}.nav-icon{width:22px;height:22px;border-radius:7px;display:grid;place-items:center;background:rgba(255,255,255,.08);font-size:11px}.sidebar-foot{margin-top:auto;padding-top:24px}.care-card{padding:13px;border-radius:15px;background:rgba(255,255,255,.08);display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px}.care-icon{color:#f2c6d8}.care-card strong,.care-card small{display:block;font-size:11px}.care-card small{color:#c7aebb;font-size:9px;margin-top:2px}.care-card button{border:0;border-radius:8px;background:white;color:var(--berry);font-size:10px;padding:6px 8px}.logout-btn{width:100%;margin-top:10px;border:0;color:#cdb5c2;background:transparent;padding:10px}
.main{grid-column:2;min-width:0}.topbar{height:104px;padding:24px clamp(24px,4vw,56px);display:flex;align-items:center;justify-content:space-between;background:rgba(255,253,253,.9);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:10;backdrop-filter:blur(14px)}.topbar h1{font:700 28px "Playfair Display","Noto Sans SC",serif;margin:0}.top-actions{display:flex;align-items:center;gap:12px}.status-pill{display:flex;align-items:center;gap:8px;font-size:11px;color:var(--muted);background:#fff;border:1px solid var(--line);border-radius:99px;padding:8px 12px}.status-pill i{width:7px;height:7px;border-radius:50%;background:#74b391;box-shadow:0 0 0 4px #eaf6ef}.icon-btn{position:relative;width:40px;height:40px;border:1px solid var(--line);border-radius:13px;background:#fff;color:var(--berry)}.notification-dot{position:absolute;width:6px;height:6px;background:var(--rose);border-radius:50%;right:8px;top:8px}.menu-btn{display:none}.content{padding:34px clamp(24px,4vw,56px) 64px;max-width:1600px;margin:0 auto}.impersonation-bar{position:sticky;top:0;z-index:30;padding:10px 24px;background:#fff3cf;color:#6b4d1d;text-align:center;font-size:12px;border-bottom:1px solid #f0db9e}.impersonation-bar button{margin-left:12px;border:0;border-radius:8px;padding:5px 10px;background:#735a25;color:#fff}
.welcome{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:26px}.welcome h2{font:700 clamp(28px,3vw,40px) "Playfair Display","Noto Sans SC",serif;margin:0 0 8px}.welcome p{margin:0;color:var(--muted)}.date-chip{padding:10px 14px;border:1px solid var(--line);background:#fff;border-radius:13px;color:var(--muted);font-size:12px}
.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.stat-card{position:relative;overflow:hidden;padding:22px;border:1px solid var(--line);border-radius:var(--radius);background:var(--paper);box-shadow:0 8px 28px rgba(82,48,69,.05)}.stat-card:after{content:"";position:absolute;width:90px;height:90px;border-radius:50%;right:-35px;top:-35px;background:var(--tint)}.stat-head{display:flex;justify-content:space-between;align-items:center}.stat-icon{width:38px;height:38px;border-radius:13px;display:grid;place-items:center;background:var(--tint);color:var(--tone);font-weight:800}.stat-label{font-size:12px;color:var(--muted)}.stat-value{font-size:32px;font-weight:700;margin:13px 0 5px}.stat-foot{font-size:10px;color:#a797a1}.stat-foot b{color:var(--sage);margin-right:4px}
.grid-2{display:grid;grid-template-columns:1.25fr .75fr;gap:18px;margin-top:18px}.panel{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:0 9px 30px rgba(82,48,69,.045)}.panel-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.panel-head h3{margin:0;font-size:16px}.panel-head p{margin:4px 0 0;color:var(--muted);font-size:11px}.panel-head select{border:1px solid var(--line);border-radius:9px;padding:7px 10px;background:#fff;color:var(--muted);font-size:11px}.test-selection-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap;justify-content:flex-end}.test-random-picker{display:flex;align-items:center;gap:7px;padding:5px 6px 5px 11px;border:1px solid var(--line);border-radius:11px;background:#fff;color:var(--muted);font-size:11px;white-space:nowrap}.test-random-picker input{width:66px;padding:7px 8px;border:1px solid var(--line);border-radius:8px;outline:none;color:var(--ink);background:#fff}.test-random-picker input:focus{border-color:var(--rose);box-shadow:0 0 0 3px var(--rose-soft)}
.bar-chart{height:220px;display:flex;gap:14px;align-items:flex-end;padding:20px 8px 0;border-bottom:1px solid var(--line);background:repeating-linear-gradient(to bottom,transparent 0,transparent 43px,#f2e9ed 44px)}.bar-col{height:100%;flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:8px}.bar{width:min(34px,70%);border-radius:8px 8px 2px 2px;background:linear-gradient(180deg,#d995b0,var(--berry));min-height:6px;box-shadow:0 6px 14px rgba(123,63,104,.16)}.bar-col span{font-size:9px;color:var(--muted);height:15px}.donut-wrap{height:220px;display:grid;grid-template-columns:150px 1fr;align-items:center;gap:18px}.donut{width:145px;height:145px;border-radius:50%;display:grid;place-items:center;background:conic-gradient(var(--berry) 0 var(--angle),var(--rose-soft) var(--angle) 100%);position:relative}.donut:after{content:"";position:absolute;width:96px;height:96px;border-radius:50%;background:#fff}.donut-center{z-index:1;text-align:center}.donut-center strong{display:block;font-size:28px}.donut-center span{font-size:10px;color:var(--muted)}.legend{display:grid;gap:13px}.followup-chart .legend{gap:8px}.legend-item{display:flex;justify-content:space-between;font-size:11px;color:var(--muted)}.legend-item i{width:8px;height:8px;border-radius:3px;display:inline-block;margin-right:7px}.dashboard-table-head{padding:22px 22px 0;margin-bottom:18px}.dashboard-review-table{border:0;border-top:1px solid var(--line);border-radius:0 0 var(--radius) var(--radius)}
.workflow{margin-top:18px}.flow-row{display:grid;grid-template-columns:repeat(5,1fr);gap:0}.flow-step{text-align:center;position:relative;padding:8px}.flow-step:not(:last-child):after{content:"";position:absolute;height:1px;border-top:1px dashed #ddcbd4;width:70%;left:65%;top:28px}.flow-icon{position:relative;z-index:1;width:42px;height:42px;margin:0 auto 10px;border-radius:15px;display:grid;place-items:center;color:var(--tone);background:var(--tint);font-weight:800}.flow-step strong{display:block;font-size:11px}.flow-step span{font-size:9px;color:var(--muted)}
.workflow-result{min-height:220px;display:flex;align-items:center;justify-content:center;gap:38px}.workflow-result .legend{min-width:180px}.workflow-client-picker{max-height:430px;overflow:auto;padding:3px}
.check-progress-panel{margin-bottom:18px;background:linear-gradient(135deg,#fff,#fcf6f9)}.check-progress-panel .panel-head{margin-bottom:14px}.check-progress-number{font-size:18px;color:var(--berry)}.check-progress-track{height:12px;overflow:hidden;border-radius:99px;background:#eee4e9}.check-progress-track i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--berry),var(--rose));transition:width .35s ease}.check-progress-stats{display:flex;gap:18px;flex-wrap:wrap;margin-top:12px;color:var(--muted);font-size:11px}.check-progress-stats b{color:var(--ink);margin-left:3px}
.stat-live-count{position:absolute;right:18px;bottom:17px;z-index:1;display:flex;align-items:baseline;gap:4px;color:var(--lavender)}.stat-live-count strong{font-size:18px}.stat-live-count span{font-size:9px}.workflow-round-activity{grid-template-columns:34px minmax(0,1fr) auto;align-items:start}.workflow-round-main{min-width:0}.workflow-round-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:5px;color:var(--muted);font-size:10px}.round-template-name{min-width:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.round-mailbox-single,.round-mailboxes summary,.round-mailbox-empty{display:inline-flex;align-items:center;min-height:24px;padding:3px 9px;border-radius:999px;background:#f7edf2;color:var(--berry);white-space:nowrap}.round-mailboxes{position:relative}.round-mailboxes summary{cursor:pointer;list-style:none;font-weight:600}.round-mailboxes summary::-webkit-details-marker{display:none}.round-mailboxes summary::after{content:'›';margin-left:6px;transition:transform .2s}.round-mailboxes[open] summary::after{transform:rotate(90deg)}.round-mailbox-list{display:flex;flex-wrap:wrap;gap:6px;margin-top:7px;padding:9px;border:1px solid #eadde4;border-radius:12px;background:#fffafb}.round-mailbox-list span{max-width:100%;padding:4px 8px;border-radius:8px;background:#fff;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.send-progress-track{height:9px;overflow:hidden;border-radius:99px;background:#eee4e9;margin:11px 0 8px}.send-progress-track i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--berry),var(--rose));transition:width .45s ease}.send-progress-stats{display:flex;gap:13px;align-items:center;flex-wrap:wrap;color:var(--muted);font-size:10px}.send-progress-stats b{color:var(--ink)}.send-progress-live{display:inline-flex;align-items:center;gap:5px;color:var(--sage)}.send-progress-live i{width:7px;height:7px;border-radius:50%;background:#74b391;box-shadow:0 0 0 3px #eaf6ef;animation:sendPulse 1.2s ease-in-out infinite}@keyframes sendPulse{50%{opacity:.35;transform:scale(.82)}}
.activity-list{display:grid;gap:0}.activity{display:grid;grid-template-columns:34px 1fr auto;gap:12px;padding:12px 0;border-bottom:1px solid #f3ebef;align-items:start}.activity:last-child{border:0}.activity-dot{width:30px;height:30px;border-radius:11px;display:grid;place-items:center;background:var(--rose-soft);color:var(--berry);font-size:10px}.activity strong{display:block;font-size:12px}.activity p{font-size:10px;color:var(--muted);margin:4px 0}.activity time{font-size:9px;color:#ad9ca6}
.page-actions{display:flex;gap:10px;align-items:center}.filters{display:flex;gap:9px;flex-wrap:wrap;margin-bottom:18px}.search{flex:1;min-width:220px;position:relative}.search input,.filters select{width:100%;padding:11px 13px;border:1px solid var(--line);border-radius:11px;background:#fff;outline:none}.filters select{width:auto;color:var(--muted)}
.review-status-select{min-width:112px;padding:7px 30px 7px 10px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);font:inherit;outline:none}.review-status-select:focus{border-color:var(--rose);box-shadow:0 0 0 3px var(--rose-soft)}.review-status-select:disabled{opacity:.6;cursor:wait}
.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:16px}.data-table{width:100%;border-collapse:collapse;min-width:780px;background:#fff}.data-table th{text-align:left;padding:13px 16px;color:#8d7d87;font-size:10px;letter-spacing:.04em;background:#fbf7f9;border-bottom:1px solid var(--line)}.data-table td{padding:14px 16px;font-size:12px;border-bottom:1px solid #f2e9ed;vertical-align:middle}.data-table tr:last-child td{border:0}.data-table tr:hover td{background:#fffafb}.cell-main{font-weight:600}.cell-sub{display:block;color:var(--muted);font-size:10px;margin-top:4px;max-width:320px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.badge{display:inline-flex;align-items:center;gap:5px;padding:5px 9px;border-radius:99px;font-size:10px;font-weight:600;background:#f4eef1;color:#765e6c}.badge.success{background:#eaf5ef;color:#477962}.badge.warn{background:#fff5df;color:#9a6e25}.badge.danger{background:#fff0f2;color:#a84258}.badge.purple{background:#f0eafa;color:#715795}.badge i{width:5px;height:5px;border-radius:50%;background:currentColor}.row-actions{display:flex;gap:6px}
.pagination{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;color:var(--muted);font-size:11px;border-top:1px solid var(--line);background:#fff}
.empty{text-align:center;padding:54px 20px;color:var(--muted)}.empty-icon{width:54px;height:54px;border-radius:18px;margin:0 auto 12px;display:grid;place-items:center;background:var(--rose-soft);color:var(--berry);font-size:20px}.empty h3{color:var(--ink);margin:0 0 8px}.empty p{font-size:12px}
.template-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.template-card{padding:20px;border:1px solid var(--line);border-radius:19px;background:#fff;transition:.2s}.template-card:hover{transform:translateY(-3px);box-shadow:var(--shadow);border-color:#dcc3cf}.template-top{display:flex;justify-content:space-between;align-items:center}.template-lang{width:36px;height:36px;border-radius:12px;display:grid;place-items:center;background:var(--rose-soft);color:var(--berry);font-size:11px;font-weight:800}.template-card h3{margin:17px 0 7px;font-size:15px}.template-card p{height:34px;overflow:hidden;color:var(--muted);font-size:11px;line-height:1.6}.template-meta{display:flex;justify-content:space-between;padding-top:15px;margin-top:15px;border-top:1px solid #f2e9ed;font-size:10px;color:var(--muted)}
.builder{display:grid;grid-template-columns:340px 1fr;min-height:650px}.builder-form{padding:24px;border-right:1px solid var(--line);background:#fdfafb}.builder-preview{padding:28px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-grid .full{grid-column:1/-1}.field{display:block;font-size:11px;font-weight:600}.field input,.field textarea,.field select{width:100%;margin-top:7px;padding:11px 12px;border:1px solid var(--line);border-radius:10px;outline:none;background:#fff;color:var(--ink)}.field textarea{min-height:90px;resize:vertical}.field input:focus,.field textarea:focus,.field select:focus{border-color:var(--rose);box-shadow:0 0 0 3px var(--rose-soft)}.ai-generate{margin-top:18px;padding:16px;border-radius:14px;background:linear-gradient(135deg,#f5e7f0,#eee9fa);border:1px solid #e5d5e1}.ai-generate p{font-size:10px;color:var(--muted);line-height:1.6;margin:6px 0 12px}.editor-toolbar{display:flex;gap:5px;padding:9px;background:#fbf7f9;border:1px solid var(--line);border-bottom:0;border-radius:11px 11px 0 0}.editor-toolbar button{width:29px;height:29px;border:0;border-radius:7px;background:#fff;color:var(--muted)}.subject-input{width:100%;padding:14px 16px;border:1px solid var(--line);border-radius:11px;margin-bottom:14px;font-weight:600}.body-editor{width:100%;min-height:360px;padding:22px;border:1px solid var(--line);border-radius:0 0 11px 11px;resize:vertical;line-height:1.8;outline:none}.variable-row{display:flex;gap:7px;flex-wrap:wrap;margin:12px 0}.variable-row button{padding:6px 9px;border:1px solid #eadce3;border-radius:8px;background:#fff;color:var(--berry);font-size:10px}.template-validation{margin-top:14px;padding:14px 16px;border:1px solid #efd9df;border-radius:14px;background:#fff8fa;color:var(--ink)}.template-validation.is-valid{border-color:#cfe7da;background:#f4fbf7}.template-validation>strong{display:block;margin-bottom:8px}.template-validation-item{display:flex;gap:8px;align-items:flex-start;padding:3px 0;font-size:12px;line-height:1.45;color:var(--muted)}.template-validation-item span{display:inline-grid;place-items:center;flex:0 0 18px;height:18px;border-radius:50%;font-size:11px;font-weight:800}.template-validation-item.ok span{background:#dff1e7;color:#347058}.template-validation-item.bad{color:#a33f50}.template-validation-item.bad span{background:#f8dfe4;color:#a33f50}.builder-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:18px}
.send-wizard{display:grid;grid-template-columns:210px 1fr;min-height:590px}.wizard-nav{background:#fcf8fa;border-right:1px solid var(--line);padding:20px}.wizard-step{display:flex;gap:10px;padding:12px;border-radius:12px;margin-bottom:5px;color:var(--muted);font-size:11px}.wizard-step b{width:23px;height:23px;border-radius:8px;display:grid;place-items:center;background:#eee4e9;color:var(--berry)}.wizard-step.active{background:var(--rose-soft);color:var(--berry);font-weight:700}.wizard-main{padding:28px}.choice-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.choice{display:block;padding:15px;border:1px solid var(--line);border-radius:14px;background:#fff;cursor:pointer}.choice:has(input:checked){border-color:var(--rose);box-shadow:0 0 0 3px var(--rose-soft)}.choice.resolved-choice{background:#f7f4f5;border-color:#e4dcdf;color:var(--muted)}.choice.resolved-choice small{color:#a65377;font-weight:600}.choice input{margin-right:8px}.choice strong{font-size:12px}.choice small{display:block;margin:5px 0 0 23px;color:var(--muted)}
.support-layout{display:grid;grid-template-columns:320px 1fr;min-height:650px;padding:0;overflow:hidden}.conversation-list{border-right:1px solid var(--line);background:#fcf9fa}.conversation-list-head{padding:20px;border-bottom:1px solid var(--line)}.conversation-item{padding:16px 18px;border-bottom:1px solid #f1e8ec;cursor:pointer}.conversation-item.active{background:var(--rose-soft);border-left:3px solid var(--rose)}.conversation-item-top{display:flex;justify-content:space-between}.conversation-item strong{font-size:12px}.conversation-item small{font-size:9px;color:var(--muted)}.conversation-item p{font-size:10px;color:var(--muted);margin:7px 0 0}.chat-pane{display:flex;flex-direction:column;min-height:650px}.chat-head{padding:18px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between}.chat-head strong{display:block}.chat-head small{color:var(--sage)}.messages{padding:24px;flex:1;overflow:auto;background:radial-gradient(circle at 100% 0,#fbf1f5,transparent 35%)}.message{display:flex;margin-bottom:16px}.message.mine{justify-content:flex-end}.bubble{max-width:68%;padding:12px 15px;border-radius:15px 15px 15px 4px;background:#f2e9ed;font-size:12px;line-height:1.6}.mine .bubble{background:linear-gradient(135deg,var(--berry),#9a5a7e);color:#fff;border-radius:15px 15px 4px 15px}.bubble small{display:block;opacity:.65;font-size:8px;margin-top:5px}.chat-compose{padding:16px;border-top:1px solid var(--line);display:flex;gap:10px}.chat-compose input{flex:1;padding:12px 14px;border:1px solid var(--line);border-radius:12px;outline:none}
.modal-backdrop{position:fixed;z-index:100;inset:0;background:rgba(43,25,37,.45);display:grid;place-items:center;padding:20px;backdrop-filter:blur(5px)}.modal{width:min(980px,96vw);max-height:92vh;overflow:auto;background:#fff;border-radius:24px;box-shadow:0 30px 90px rgba(42,18,34,.25)}.modal.small{width:min(520px,96vw)}.modal-head{position:sticky;top:0;z-index:2;display:flex;justify-content:space-between;align-items:center;padding:20px 24px;background:rgba(255,255,255,.95);border-bottom:1px solid var(--line);backdrop-filter:blur(12px)}.modal-head h2{margin:0;font:700 23px "Playfair Display","Noto Sans SC",serif}.modal-close{border:0;background:var(--soft);width:34px;height:34px;border-radius:10px}.modal-body{padding:24px}.modal-foot{display:flex;justify-content:flex-end;gap:9px;padding:18px 24px;border-top:1px solid var(--line)}
.toast-root{position:fixed;z-index:200;right:22px;top:22px;display:grid;gap:10px}.toast{min-width:280px;max-width:420px;padding:14px 16px;border-radius:13px;color:#fff;background:#42313d;box-shadow:var(--shadow);animation:toastIn .25s ease}.toast.success{background:#527c68}.toast.error{background:#a7475d}@keyframes toastIn{from{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}
.info-banner{display:flex;gap:12px;align-items:flex-start;padding:15px 17px;border-radius:14px;background:#fff6e8;border:1px solid #f2dfbe;color:#795e30;font-size:11px;line-height:1.6;margin-bottom:18px}.info-banner b{font-size:16px}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.settings-card{padding:22px;border:1px solid var(--line);border-radius:18px;background:#fff}.settings-card h3{margin:0 0 5px}.settings-card>p{color:var(--muted);font-size:11px;margin:0 0 18px}.online-dot{width:8px;height:8px;display:inline-block;border-radius:50%;background:#76b594;box-shadow:0 0 0 3px #e9f5ee;margin-right:7px}.online-dot.off{background:#b8aeb4;box-shadow:none}
@media(max-width:1100px){.stats-grid{grid-template-columns:repeat(2,1fr)}.grid-2{grid-template-columns:1fr}.template-grid{grid-template-columns:repeat(2,1fr)}.builder{grid-template-columns:300px 1fr}.login-art{padding:60px}.login-art blockquote{left:60px}.settings-grid{grid-template-columns:1fr}}
@media(max-width:800px){.login-view{grid-template-columns:1fr}.login-art{display:none}.mobile-logo{display:flex}.login-card{box-shadow:none;padding:28px}.sidebar{transform:translateX(-100%);transition:.25s}.sidebar.open{transform:none}.app-view{grid-template-columns:1fr}.main{grid-column:1}.menu-btn{display:block}.topbar{height:88px;padding:18px 20px}.content{padding:24px 18px}.status-pill{display:none}.welcome{align-items:flex-start;gap:18px}.stats-grid{grid-template-columns:1fr 1fr}.flow-row{overflow:auto}.flow-step{min-width:130px}.template-grid{grid-template-columns:1fr}.builder,.send-wizard,.support-layout{grid-template-columns:1fr}.builder-form,.wizard-nav,.conversation-list{border-right:0;border-bottom:1px solid var(--line)}.wizard-nav{display:flex;overflow:auto}.wizard-step{min-width:150px}.support-layout{display:block}.conversation-list{max-height:250px;overflow:auto}.choice-grid{grid-template-columns:1fr}}
@media(max-width:520px){.stats-grid{grid-template-columns:1fr}.top-actions .icon-btn{display:none}.topbar h1{font-size:23px}.page-actions{flex-wrap:wrap}.donut-wrap{grid-template-columns:1fr;justify-items:center;height:auto}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}.modal-backdrop{padding:0}.modal{width:100vw;max-height:100vh;border-radius:0}.builder-preview,.builder-form,.wizard-main{padding:18px}}